Cloud kitchen operations

A direct ordering channel for cloud kitchens

Keep your existing delivery marketplace strategy while exploring a restaurant-owned ordering link for repeat customers—without promising a JanOrder delivery fleet.

Quick answer: Cloud kitchens can offer a direct ordering channel in addition to food marketplaces, but they must arrange fulfilment, payment, preparation and delivery themselves. JanOrder charges no platform commission on supported direct orders.

A practical direct-order workflow

  1. Give repeat customers a link

    A restaurant can share an owned menu link through packaging or other customer channels.

  2. Keep the catalogue accurate

    Confirm item availability and prep times.

  3. Acknowledge incoming requests

    Define who accepts an order and what happens when items are unavailable.

  4. Prepare and pack

    Use the kitchen’s actual staff workflow and quality checks.

  5. Arrange fulfilment

    The restaurant chooses pickup or its own delivery partner; JanOrder does not supply riders.

Marketplace orders vs direct orders

Marketplace apps can help new diners discover a kitchen and may provide delivery logistics. A direct link can support customers who already know the brand and want to reorder. Compare true unit economics including commission, packaging, delivery, payment and repeat-customer acquisition costs.

Where Bill It Bharat fits

Bill It Bharat is the merchant-facing app for catalogue, billing and supported kitchen operations. Verify cross-device order handoff and connectivity requirements in production before treating a direct-order channel as mission-critical.

Questions people ask

Do customers need to download an app?

No. A participating business can share a QR code or link that opens the menu in a mobile web browser.

Does JanOrder charge merchants a percentage commission?

JanOrder positions its own platform commission for supported direct orders at 0%. Payment providers, delivery partners and other third parties may charge separately.

Turn the idea into a working customer experience

Use Bill It Bharat for the merchant setup and supported JanOrder QR and direct-order journeys. Test menu publishing, order receiving, tax and fulfilment before sharing a live code.

Open free Bill It Bharat →