The stages a restaurant should define
- Received
New QR requests should be visible to the person responsible for accepting them.
- Confirmed
Check stock, item availability and any special notes before accepting the request.
- Preparing
Route accepted requests to the relevant station or kitchen process.
- Ready
Mark prepared items so runners and service staff know what to collect.
- Served or collected
Record what actually reached the guest.
- Billed
Match the final bill and tax to the confirmed order and payment mode.
Common failure modes
| Part of the experience | What happens |
|---|---|
| Duplicate taps | Give customers a confirmation and test safeguards against duplicates. |
| Stock-outs | Use a clear rejected/changed item message and a staff override route. |
| Disconnected devices | Test what each system does when the internet or local network fails. |
| Unclear table number | Print clearly labelled, verified table QRs. |
| Kitchen bottleneck | Define who prioritizes tickets and how ready items return to the service team. |
Keep the customer and counter view consistent
Menu prices, applicable taxes, and item descriptions should match what staff bill. Do not promise instant synchronisation without testing the production setup. Bill It Bharat provides the underlying business operations; JanOrder is the guest-facing route.
Questions people ask
Do customers need to download an app?
No. A participating business can share a QR code or link that opens the menu in a mobile web browser.
Does JanOrder charge merchants a percentage commission?
JanOrder positions its own platform commission for supported direct orders at 0%. Payment providers, delivery partners and other third parties may charge separately.
Turn the idea into a working customer experience
Use Bill It Bharat for the merchant setup and supported JanOrder QR and direct-order journeys. Test menu publishing, order receiving, tax and fulfilment before sharing a live code.
Open free Bill It Bharat →